Norton MyChart is a secure online portal that can be accessed from a computer with internet access or the MyChart mobile app. It gives you access to personalized portions of your electronic medical record, and it enables you to securely manage and receive information about your health. Norton MyChart allows you to:
*Norton MyChart may be used for routine communication with your health care provider’s office but is not intended to replace office visits or to get answers to urgent or emergency concerns. Es posible que los proveedores no puedan responder todas sus preguntas electrónicamente. Podrían solicitarle que programe una cita para llegar un diagnóstico preciso y determinar el mejor plan de tratamiento para su afección.
All communication between you and Norton Healthcare using Norton MyChart takes place over a secure, encrypted connection. Encryption means the information is encoded in a way that no one can read during transmission. Your medical records are stored behind a firewall to prohibit unauthorized access. In addition, Norton MyChart access requires a unique username and password that you create. Norton MyChart is owned and operated by Norton Healthcare and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be kept private and confidential and will never be sold or released by Norton MyChart.
Go to NortonHealthcare.com/MyChart.
Each individual must have their own Norton MyChart account. You can request proxy access to your children’s information once they have an account. An adult/ proxy must sign up for a Norton MyChart account first prior to requesting access to a child’s. (see next question).
You can view other family members’ medical records only if you have been granted proxy access to the person’s Norton MyChart account. A “proxy” is a person who accesses and manages another person’s record on behalf of that other person. Proxy access is important for minor children (under age 18) who are not allowed to view their medical records online. A parent or guardian must use proxy access to view the child’s medical records via Norton MyChart. Parents can request proxy access to their children’s records through their own Norton MyChart account or by emailing MyChartHIM@nortonhealthcare.org or calling (502) 629-8766. El acceso como apoderado a la cuenta de un niño finaliza automáticamente cuando el niño cumple los 18 años. Para acceder al registro de un adulto, esa persona debe otorgarle acceso como apoderado.
Unfortunately, no. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own Norton MyChart account.
If your activation code has expired, you can fill out the online activation code form.
No.
An email address is not required but is preferred. When new information is sent to your Norton MyChart account, you will receive an email to let you know that new information is available.
You will receive an email notification to go to your Norton MyChart account to view the new information.
Si elige recibir notificaciones por correo electrónico o por mensaje de texto, se le notificará mediante el método que seleccione. Para seleccionar notificaciones por correo electrónico o por mensaje de texto, haga clic en el ícono de perfil en la parte superior, luego en “Notifications” (Notificaciones). To opt in to email or text notifications, click on the icon. Also, review the contact information and verify that we have your current phone number and email.
Some provider notes are available to view automatically through Norton MyChart. Haga clic en el menú “Visits” (Visitas) y seleccione el enlace “Appointments and Visits” (Citas y visitas), seleccione la fecha del encuentro que le gustaría ver y haga clic en la pestaña “Notes” (Notas).
Si una nota no está disponible para su visualización, puede solicitarla. Desde “Quick Links” (Enlaces rápidos) en la página de inicio, haga clic en “Ask a Question” (Hacer una pregunta), haga clic en “Customer Service Question” (Pregunta para el servicio al cliente) y luego seleccione “Medical Record Request” (Solicitud de historia clínica) en la casilla desplegable.
Norton MyChart is not an email system, but it does allow you to send a secure message to your Norton Healthcare provider. Seleccione “Ask a Question” (Hacer una pregunta) y haga clic en “New Medical Question” (Nueva pregunta médica), luego escriba y envíe su mensaje.
Norton MyChart should not be used to communicate urgent medical concerns to your provider. Si su situación requiere atención inmediata, visite un Norton Immediate Care Center o acuda a la sala de emergencias. Dial 911 if you have an emergency.
Generally, you will receive an answer within one to three business days. Norton MyChart should not be used for urgent situations. Si su situación requiere atención inmediata, visite un Norton Immediate Care Center o acuda a la sala de emergencias. Dial 911 if you have emergency.
When providers share new test results, they may attach a note to your results or include a secure message to help you understand the significance of the test results. El proveedor también puede recomendarle que programe una cita de seguimiento, darle instrucciones adicionales o pedirle que llame al consultorio para hablar sobre los resultados de sus pruebas.
No debería. Communicating about another person’s medical information using your Norton MyChart account would place their information in your medical record. This information would not appear in the correct medical record and could potentially jeopardize individual medical care and safety.
Yes, but you first need to visit your provider one time after you open a Norton MyChart account before you are able to schedule an appointment in the Norton MyChart application. You will then be able to schedule or request an appointment, and view your past and upcoming appointments.
You also can cancel appointments through Norton MyChart. Como cortesía a nuestro personal y a otros pacientes, le pedimos que avise con al menos 2 horas de antelación si necesita cancelar o reprogramar una cita. Si su cita es dentro de menos de 2 horas, deberá llamar al consultorio de su proveedor para cancelar o reprogramar la cita.
Contact your provider’s office directly or the phone number on the corresponding bill/invoice to submit payment. You will see that all visits after 1 de abril de 2024, will be billed by Norton Medical Group. To pay Norton Medical Group bills, call the phone number on your bill or go to your Norton MyChart account.
Many test results can be viewed in your Norton MyChart account. When providers share new test results, they may attach a note to your results or include a secure message to help you understand the significance of the results. El proveedor también puede recomendarle que programe una cita de seguimiento, darle instrucciones adicionales o pedirle que llame al consultorio para hablar sobre sus resultados. Haga clic en el menú “Health” (Salud) y seleccione el enlace “Test Results” (Resultados de pruebas). En la página “Test Results” (Resultados de pruebas), haga clic en cualquier lugar dentro de una fila para mostrar los resultados de esa prueba. No olvide marcar la casilla “Show Hospital Results” (Mostrar resultados del hospital), para que también se muestren sus resultados del hospital. You may have access to test results before you hear from your provider. Please give your provider time to contact you with your test results if you do not understand or have questions.
Your Norton MyChart is a snapshot of your care provided by Norton Healthcare. If there are test results that you do not see, you may send a message through your Norton MyChart account to request those results.
For new Norton MyChart users, you will not see your previous medical records unless you first request them. For patients with previous patient portals, your previous records will still be available there.
To request medical records, go to the home page under “Quick Links,” click “Ask A Question,” click “Customer Service Question,” and select “Medical Record Request” from the drop-down box.
Por su seguridad, el código de activación caduca 45 días a partir de la fecha de su visita y deja de ser válido después de la primera vez que lo usa.
The information in your Norton MyChart comes directly from your electronic medical record. If you believe something is incorrect, there are two ways to request a change or correction:
Find more information at NortonHealthcare.com/MyChart, or call (502) 629-8766, option 3, Monday to Friday, 7 a.m. to 5 p.m.
Seleccione una fecha y horario para la cita entre los lugares disponibles que se enumeran a continuación.